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Spa 101 - When Your Therapist Lets You Down

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Julia Rosien | 12/11/2007 - 10:00 | Add new comment

Dealing with disappointment at the spa

I've been to more spas than hardware stores, and onSpa TreatmentsSpa Treatments a recent road-trip through Florida's Palm Coast, I enjoyed a bounty of spa samplings. One spa, while offering services at stratospheric prices, delivered underwhelming customer service.

Between my facial and body wrap, two therapists wandered through the Quiet Room - they didn't see me sprawled on the couch, I guess.

Their voices hit me like a jackhammer.

"Did you see how fat he was?" 

"That last lady must have eaten a whole clove of garlic for breakfast."

I felt more than a little nauseous, trying to push thoughts of my jiggly cellulite thighs back under the rock where they belong.

I considered hitting my favorite forums with all the dirt - but to be fair, that's not the most constructive way to deliver criticism.

Instead I called the spa director later that day.

She expressed her surprise and displeasure, swearing it would not have happened had she been working at the time - which made me wonder if she knew fear-mongering management styles have been proven ineffective.

Considering the popularity of the spa and a good friend's vow that it's her favorite, my experience was likely an aberration.

But in the end, nothing is more important than how a client feels when she walks out the door. As a client, I have the right to place judgment on everything that happens until I leave. So do you.

Next time I'm dissatisfied with the service or my therapist, I'll voice my concerns - before paying the bill.

Have you ever visited a spa and experienced the polar opposite of everyone else?

What did you do about it?

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